Frequently Asked Questions
Everything you need to know about our farm-to-table delivery and artisanal products.
How do you ensure the freshness of my order during transit?
We use eco-friendly insulated liners and non-toxic gel packs to maintain optimal temperatures. All perishable items are packed the same day they are shipped to ensure they arrive at your doorstep farm-fresh.
Where does Blackbird Farms source its products?
We take pride in sourcing directly from our own sustainable fields and a curated network of local independent farmers who adhere to organic and ethical growing practices.
What is your shipping policy for perishable goods?
To maintain quality, we ship perishable items via expedited 1-2 day shipping. Orders placed after Wednesday may be held until the following Monday to avoid weekend delays in transit.
Can I modify or cancel my subscription box?
Yes, you can manage your subscription through your account dashboard. You have the flexibility to skip a delivery, swap products, or cancel your subscription at any time before your weekly billing cycle.
What should I do if my order arrives damaged?
Customer satisfaction is our priority. If your items arrive damaged or do not meet your quality expectations, please contact our support team within 24 hours of delivery with a photo, and we will issue a replacement or refund.
Do you offer gift packaging or personalized notes?
Absolutely. During the checkout process, you can select 'Gift Options' to include a hand-written note and premium rustic packaging for that special someone.